They'll be asking the e-mail server settings and you will be able to provide it to them. TTC Berlynne : Please contact your phone manufacturer to help you set this one up. TTC Berlynne : We have limited support for setting up or maintenance (including troubleshooting) of any email clients (examples: Outlook/Outlook Express/Mobile Phone Devices). TTC Berlynne : Would there be anything else I can assist you with today?Ģndsrv: This is the only thing I need resolved and it is still an issue. TTC Berlynne : Please contact your phone manufacturer to help you set this one up because settings differ depending on the phone model. TTC Berlynne : I've provided the correct e-mail server settings for your Android. TTC Berlynne : As much as I would like to help you further, we have limited support for setting up or maintenance (including troubleshooting) of any email clients (examples: Outlook/Outlook Express/Mobile Phone Devices). I changed it per your instructions to IMAP, SSL, 993 and continue to receive the error messages I have described. TTC Berlynne : Please let me know if you are still connected to the chat session at this time.Ģndsrv: It had always been set to POP.
TTC Berlynne : Here are the correct servers
TTC Berlynne : You've mentioned earlier that your mobile settings is on POP. It is the mobile settings that no longer function. TTC Berlynne : Do you have Outlook on your computer as well?Ģndsrv: I use Mozilla.I am receiving email fine using that and logging into the Charter website. Says your server is not responding with those settings. TTC Berlynne : Your e-mail should be up and running by now.Ģndsrv: Using those settings will not connect. TTC Berlynne : Our e-mail server is now fixed. They said I need to contact Charter.Ģndsrv: It has worked fine until Friday. TTC Berlynne : If the server setting is correct and you still can't connect, I would suggest to contact your phone manufacturer right away.Ģndsrv: There is nothing wrong with the phone. Using those settings says, "Cannot connect to the mail server. TTC Berlynne : You will find interactive guides to setup your phone since different Smartphones have different settings.Ģndsrv: I have read those. TTC Berlynne : This link may be helpful to you. TTC Berlynne : Please use SMTP and IMAP like the settings above. : (make sure you enter after your username or you will be unable to login)Ģndsrv: I have settings as POP,, SSL with Port 587. If applicable: a login will be required when sending and receiving mail. Port: 993 (Note: If you cannot specify a port on your device, try :993)
Port: 587 (Note: If you cannot specify a port on your device, try :587) SSL: this setting should be on for both SMTP and IMAP
#CHARTER MOBILE EMAIL SETTINGS PROBLEMS PASSWORD#
Password: the password you use to login to your e-mail account Username: (make sure you enter after your username or you will be unable to login)
#CHARTER MOBILE EMAIL SETTINGS PROBLEMS ANDROID#
You will need the following information to allow your Android to connect to. TTC Berlynne : You will need the following information to allow your Smartphone to connect to. TTC Berlynne : Kindly double check the settings on your Android using the following: TTC Berlynne : You may have to reconfigure the settings on your phone. TTC Berlynne : We had a problem with our e-mail server last week. Were there changes made to the server settings on your end? How may I help you today?Ģndsrv: Email stopped working on Android phone yesterday mid-day. Thank you for getting in touch with Charter Internet. TTC Berlynne : Hi Thomas! This is Berlynne. His recommendation was to contact my phone manufacturer. Why doesn't Charter tell their customers they are going to get bounced? They should at least inform their customer service staff! Here is my wasted experience yesterday trying to resolve the problem with Charter support.
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